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Safety training is essential to generate awareness of procedures and other technical aspects of safety. However, a less commonly used method of learning is safety coaching, which focuses on helping people see safety differently. By combining the benefits of both training and coaching, you can generate superior safety performance in your organization.
Download the PDF Brochure and learn how this program could help you in your technical, supervisory, managerial, strategic, or advisory roles.
This program will introduce you to ACTIVE Safety Coaching, a framework designed specifically to generate safety performance. The six steps involved in this coaching framework are Awareness, Communication, Trust, Interpretation, Vision and Engagement.
There is a significant difference between someone “believing safety is important” and “being a safety leader." By attending this program, you will be able to work with your teams and make safety part of their "way of being.”
Operators' cognitive biases and enemies of learning are critical factors that lead to poor safety decisions. In other words, they should be aware of their limitations and those of others to behave safely. Most importantly, such awareness should be available in every situation. The purpose of safety coaching is to help people change their perceptions of risk and eliminate their blind spots.
Practice: You will practice observing operators' perceptions of risk, legitimize them, and invite them to see safety differently and produce different outcomes.
Safety coaching is essentially a conversation or a series of conversations that lead to a specific safety outcome. On the other hand, safety management systems direct people to comply with a set of rules. You will need different types of conversations to manage and coach for safety. In other words, a conversation for compliance is not the same as the one to generate commitment.
Practice: You will practice communicating your safety needs with clarity and precision, so there is no room for assumptions and ambiguity.
Emotions are one of the most overlooked aspects of safety because many organizations expect workers to leave their emotions at home. However, this is not possible because we all are emotional beings, and none of our decisions is purely rational. Safety coaching opens the possibility to acknowledge and understand the emotions underlying the operators' attitudes toward risk.
Practice: You will practice to notice and name your team's emotions and help them shift from emotions that hinder your organization's safety performance.
One of the leading factors that hinder an organization's safety performance is employees not reporting incidents. You can't make improvements to safety without identifying hidden systemic problems. For that, one needs trust in management, pride in what they do, and dignity. Safety coaching helps create a just culture that acknowledges and rewards the reporting of incidents.
Practice: You will practice how to develop, maintain, and repair trust through conversations that shift from a culture of fear and distrust.
During incident investigations, we ask why and how they occurred to find their root causes. In addition, in safety coaching, we examine the qualities of the teams involved. To do that, we need to investigate beyond words and reasons to understand the emotions that motivated them. As trained safety observers, we then can ask powerful questions to elevate their safety awareness.
Practice: You will practice listening actively, framing and asking powerful questions that stimulate operators to reflect on their perceptions of risk.
One particular element that differentiates safety coaching conversations from safety advising is that it is non-judgmental. As a result, we can empathize with operators and understand the way they view risk. While the responsibility for changes that affect safety remains with the operator, we can get them to commit to specific, measurable, and time-bound goals and then follow up on them.
Practice: You will practice how to communicate as an observer so that operators take accountability for transforming their safety behaviors.
Pilot & Safety Manager
"I learned a lot of new things and certain things with a new interpretation, and I'm applying them every day in my work."
"I'm somewhat smitten with the principles learned in this training and espouse them to others whenever I can."
GENNY MANCUSI, HSE PROFESSIONAL
"Very proud to have recently completed my Certificate of Mastery in Safety Coaching with SafetyRelations. One of the BEST ONLINE COURSES I have ever done in the OHS field. It has taught me how to read, learn and recognize emotions, and showed me the importance of developing self-awareness, active listening, powerful questioning, coaching presence, coaching ethics and trust on a deeper level."
Dan is a Professional Certified Coach, coach trainer and author with more than 20 years of experience in coaching and training coaches. He has more than 8500 hours of coaching experience and has trained thousands of coaches worldwide. He has trained and coached safety leaders and teams from high-reliability industries such as Aerospace and Chemical Manufacturing. Dan’s specialty is developing the human and relational skills necessary to drive world class safety performance.
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