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Aviation Quality Management and Auditing


6-Week Online Course Facilitated by Tony Heather, Senior Aviation Consultant

This course will introduce you to all the necessary aspects of a Quality Management System, within the Aviation Industry, as well as how to perform an integral role within it. It will provide you with what constitutes industry “best practice” to prepare for and undertake an audit, to properly analyse any audit findings and to effectively identify appropriate corrective/preventative actions.

This instructor-led online course is developed and facilitated by Tony Heather, Senior Aviation Consultant. The asynchronous delivery approach will help you attend the course from anywhere, anytime. The course features several learning activities and you will have to complete them in sequential order and progress toward completion. All participants successfully completing this program will get a certificate of completion.

Course Outline

Week 1:

Presentation 1 – Introductions/Definitions

This module will provide the “lead-in” to the subject. Attendees will also be provided with some necessary definitions and a small potted history of why we should have a QMS.

Presentation 2 – Regulations/Standards

Depending on where you are in the world there will be regulations and underpinning, or recognised, standards that you will be required to know and comply with, i.e., ICAO standards and recommended practices (SARPs), Aviation Regulations (e.g. EASA and FAA), international standards (e.g. ISO 9001, EN9100 for Europe and AS9100 for US).

Week 2:

Presentation 3 – Quality Management System

Every QMS must have clearly identified accountabilities, lines of responsibility, published objectives and assigned personnel. The QMS should also have an up-to-date operating manual that should include a comprehensive audit plan/schedule.

Presentation 4 – Auditing Procedures

In order to ensure every audit is conducted consistently it is necessary to proceduralise the activity, for example: methodology, data collection, finding identification and initial containment of the finding.

Week 3:

Presentation 5 – Auditing Techniques

It is imperative that everybody involved with QMS is trained to perform industry best practice auditing techniques with regards to conducting an audit, preparing for an audit

Presentation 6 – Audit Findings

Once there are clearly identified findings these will need to be handled effectively and efficiently, i.e: problem definition, root cause analysis, corrective action determination, corrective action implementation, preventative action identification and implementation, and after a predetermined period, a review conducted to see that the finding has been adequately dealt with before formal close out of the finding.

Week 4: Exercises

Exercise 1 – The production of a Flowchart Procedure
Exercise 2 – The production of Audit “High Level Checklist” and “ Low Level Questions”

Week 5: Exercises

Exercise 3 – Using the Case Study – Construct a “Problem Definition”information.
Exercise 4 – Using the Case Study – Perform a “Root Cause Analysis”

Week 6: Exercises

Exercise 5 – Using the Case Study – Identify effective “Preventative Actions”

Facilitated by Tony Heather C.Eng, FRAeS, Senior Aviation Consultant

Tony started his aviation career in September 1970 when he began a Technician Apprenticeship with British European Airways (now BA). On completing his apprenticeship and college qualifications he worked at Heathrow, for BA, in the Line Maintenance on aircraft such as Viscount, Vanguard, Trident, BAC 1-11 and L1011. After a period of time he took up employment with Saudi Arabian Airlines in Jeddah before leaving to join the UK Civil Aviation Authority (CAA) as an Airworthiness Surveyor in 1989.

As an Airworthiness Surveyor he was involved in the auditing of the whole spectrum of the aviation industry from internal audits of the CAA to external audits of approved organisations and other Regulatory Authorities. He has also acted as an Audit Team Leader for airworthiness safety issues.

During his career with CAA he was responsible for the project management of several significant safety initiatives and new regulation implementations. Tony was the project manager for the UK implementation of EASA Part M Subpart I as well as being the UK representative on the EASA Part M Panel of Experts. He was also the EASA Rule-drafting Chairman for the Electrical Wiring Interconnection System (EWIS) Certification and Continuing Airworthiness requirements (EASA Certification Specification – CS 25 Subpart H, Part M and Part 145). Amongst the other CAA Safety Initiatives, he also involved in project management for issues concerning Fuel Tank Safety, Flight Data Recorders, Field Loadable Software and In-flight Entertainment Systems.

In 2009 Tony took early retirement from CAA to start his own Airworthiness and Regulation Compliance Consultancy Company. He is now the Co-director of VR Aviation Safety Partnership Ltd. The company, based in the East Midlands of the UK, has a wide portfolio of domestic and global based clients. Tony is a Fellow of the Royal Aeronautical Society (FRAeS) and a Chartered Engineer (CEng.); he also holds an EASA Part 66 A1, B1, B2 and C Maintenance Engineers Licence and a FAA A&P License. He is also a committee member for the Royal Aeronautical Society’s Airworthiness and Maintenance Group.

Certificate of Completion

All participants successfully completing this program will get a certificate of completion.


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